Refund policy

Under normal circumstances we do not give refunds.

-It is your responsibility to read item description and ask any questions related to item before purchase.

-In event that an item is damaged in transit we will work with you to resolve with the postal carrier. 

-No change of mind refunds. 

-No cancellations. 

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. (Buyer needs to make contact within the first 24hrs of receiving item if there is an issue) Buyer must return item within a week excluding non business days of receiving) Previously Played With takes no responsibility in lost or missing parcels once collected by the carrier. (Aramex)

 

Warrenties

We offer a 30 day Warranty on electrical items only. 

Warrenty will be voided if Electronics have been tampered with.

Items must be returned to Qualify for refund at buyers expense.

Refunds

United States Orders

Shipping to the United States is quoted after your order is placed due to the varying size, weight and destination of each parcel. We will contact you with the shipping cost before dispatch.

If you choose not to proceed after receiving the shipping quote, your order will be cancelled and refunded, less a NZ$15 administration fee to cover payment processing and handling costs.

International shipping tiers are estimates based on typical parcel sizes. If an order exceeds the expected parcel size or requires multiple cartons, additional shipping charges may apply. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. (All Refunds are Excluding Postage costs) If more than 15 business days have passed since we’ve approved your return, please contact us at previouslyplayedwith@gmail.com.

Last updated 06/07/23